Legal
These terms apply to all appointments, treatments, and purchases made with Visage Dermalogical Ltd, whether booked in clinic, by phone, or through our website.
These terms apply to all appointments, treatments, and purchases made with Visage Dermalogical Ltd, whether booked in clinic, by phone, or through our website. By booking an appointment or purchasing a product from us, you agree to the terms below.
Bookings and Appointments
All treatments requiring a consultation, prescription, or clinical assessment are carried out following an initial consultation with the relevant practitioner. We reserve the right to decline or postpone a booking where a consultation has not taken place.
Cancellations and Rescheduling
We require at least 24 hours notice to cancel or reschedule an appointment, given by email or phone. Cancellations or rescheduling requests made with less than 24 hours notice may result in the loss of any deposit paid.
Deposits
Where a deposit is taken to secure a booking, the full deposit amount is deducted from the final cost of your treatment. If, following consultation, you are found not to be suitable for the treatment, your deposit will be refunded in full.
Patch Tests
Certain treatments, including laser treatments, semi-permanent makeup, and certain chemical peels, require a patch test before your first appointment. Your practitioner will confirm the required notice period for your patch test when you book. We are unable to proceed with these treatments without a valid patch test on file.
Late Arrivals
If you arrive late for your appointment, we may need to shorten your treatment to keep the rest of the day’s appointments on schedule. The full cost of the original treatment will still apply.
Courses and Packages
Courses of treatment are valid for 12 months from the date of purchase. Unused sessions after this period will expire. Courses can be transferred to another person; please contact the clinic to arrange this.
Refunds
Treatments: deposits are refunded only where a client is assessed as unsuitable for treatment following consultation. Otherwise, treatments are non-refundable once carried out.
Products purchased through our shop: we do not offer returns on products. If a product is faulty or defective, please contact us and we will arrange a refund.
Age Restrictions and Consent
Most treatments are available to clients aged 18 and over. Certain treatments may be available to clients aged 16 and over with parental consent and parental presence at the appointment. Please contact the clinic in advance if this applies to your booking.
Right to Refuse Treatment
Our practitioners reserve the right to refuse, postpone, or modify any treatment where it is judged not to be in the client’s best clinical interest, including where a medical contraindication is identified, where informed consent cannot be properly obtained, or where a patch test or consultation requirement has not been met. Where treatment is declined on these grounds, any deposit paid will be refunded.
Photography and Consent
We only take clinical or marketing photographs of clients with their written consent, obtained on paper at the time of your appointment. You may withdraw this consent at any time by contacting the clinic.
Consent Forms
Certain treatments require a signed physical consent form prior to treatment. This is completed in clinic and forms part of your clinical record.
Governing Law
These terms are governed by the laws of England and Wales.
Contact
For any questions about these terms, contact us at sales@visagedermalogical.com or 020 8954 0035.
Last updated: July 2026